We wish to engage with Providers who can:

• Create an end to end solution - leveraging another platform such as Twilio, Dialogflow, or RapidPro if necessary

• Provide these features through any technology stack to facilitate automation of interactive educational messaging via WhatsApp, (and ideally also through Facebook Messenger, or Telegram) to students, and create an easy to use dashboard for teachers to create content and track their students.

• Assist with the set-up of a WhatsApp Business API for the program in Colombia including; o provide flow guidance and opportunities o automate communication flows based on curriculum content provided o train IRC staff and teachers on using the dashboard o collect data from participants during implementation o provide ongoing technical support.

We are looking for local technology partners and hardware manufacturers to sell or lease tablets or other devices, support connectivity, storage and charging solutions, and assist with technology set-up, training and management.

The local technology partner should have technical capabilities to set-up devices with software, support any technology-related challenges that may arise in the field (remotely and/or in-person), and work with our design team to explore storage, connectivity and charging solutions in areas with low resources and high levels of constraints.

Our vision is to work closely with the local technology partner to develop and execute an optimized model in our next phase in Cox’s Bazar. Based on a successful execution in Cox’s Bazar, we hope to continue working with the local technology partner as we scale-up the program.

This report outlines the findings from an assessment of ServiceInfo and Refugee.Info, drawing on perspectives and reflections from stakeholders across the humanitarian spectrum, including affected populations themselves. The objectives of this study were to describe how these platforms work, provide recommendations for how they might be improved, and explore how these platforms might become more sustainable over time. The findings within this report are intended for both internal IRC audiences as well as external audiences within the sector interested in ICT solutions for affected populations in urban crises.